{"dataset":"Airline Schedule Change Policy Index","version":"2026-10-04.14","lastVerified":"2026-10-04","methodology":"https://flightchangecheck.com/research/methodology","scope":"Selected first-party airline pages and contracts. Not a census of airlines or a determination for any booking.","records":[{"airlineName":"Avelo Airlines","marketRegion":"United States","officialPolicyUrl":"https://www.aveloair.com/help/flight-disruptions","officialSourceTitle":"Flight disruptions","additionalOfficialSources":[{"title":"Contract of Carriage, §§1, 3(B), 5 and 12(A)","url":"https://www.aveloair.com/contract-of-carriage"},{"title":"Customer Service Commitment, §10","url":"https://www.aveloair.com/customer-service-commitment"}],"dateChecked":"2026-10-04","scheduleChangePolicyAvailability":"Public traveler help section on schedule changes, cross-checked against the current contract and customer service commitment","publishedRebookingLanguage":"For the help page's stated cancellation or changed-departure scenario, Avelo lists a flight within seven days before or after the original departure date, with the same origin and destination and no difference in fare.","timingFlexibility":"The option body describes a changed departure time of more than three hours; a separate section addresses changes of less than three hours. The heading also mentions a different calendar date. The help page does not resolve the option menu at exactly three hours or explain a smaller change crossing a date boundary.","airportChangeTreatment":"Not publicly specified in the reviewed source","routingConnectionTreatment":"The listed seven-day move retains the same origin and destination; the reviewed section gives no separate connection rule.","cabinConsiderations":"Not publicly specified in the reviewed source","refundPolicyReference":"The help page lists cancellation of impacted flights for an original-payment refund, or Avelo Cash for the fare plus an extra incentive, as separate choices in its stated scenario. Contract §12(A)(i) separately points to 14 CFR §260.6 for covered significant changes.","bookingChannelCaveats":"Contract §3(B) says Avelo accepts reservations booked directly with Avelo; verify the booking and payment channel for a particular itinerary.","importantLimitations":"The help-page menu is not the full DOT legal test. Its exact-three-hour boundary and the heading's different-calendar-date branch are not settled by the option body. The contract's Avelo Cash validity definition has a different purpose. These sources do not guarantee an individual option or refund.","verificationStatus":"verified","sourceLocation":"Flight disruptions: Our commitment during schedule changes, both accordions; Contract effective January 21, 2026, §§1, 3(B), 5, 12(A); Customer Service Commitment §10"},{"airlineName":"Delta Air Lines","marketRegion":"United States","officialPolicyUrl":"https://pro.delta.com/content/agency/us/en/policy-library/schedule-change-and-irregular-operations/irregular-operations-rebooking-policy-for-travel-agency-partners.html","officialSourceTitle":"Schedule Change and Irregular Operations Rebooking Policy for Travel Agency Partners","additionalOfficialSources":[],"dateChecked":"2026-10-03","scheduleChangePolicyAvailability":"Dedicated travel-agency schedule-change policy","publishedRebookingLanguage":"Eligible DL-006 agency tickets may be reaccommodated under defined guidelines; a flight-number-only change does not qualify for a complimentary change under this policy.","timingFlexibility":"For tickets issued on or after October 28, 2024, the listed time-change trigger is 180 minutes domestic or 360 minutes international; older tickets have a 120-minute trigger.","airportChangeTreatment":"A different departure or arrival airport is listed as a qualifying change.","routingConnectionTreatment":"An added stop or a change causing a misconnection is listed as qualifying.","cabinConsiderations":"A downgrade to a lower class of service is listed as qualifying.","refundPolicyReference":"The policy says eligible agency records may cancel and request a refund of the unflown portion instead of a complimentary change.","bookingChannelCaveats":"Written for travel agency partners; applies to specified Delta-marketed DL-006 tickets.","importantLimitations":"Agency processing rules are not a universal promise to directly booked, award, interline, or otherwise issued tickets.","verificationStatus":"verified","sourceLocation":"Guidelines and Applies to sections; updated January 13, 2026"},{"airlineName":"JetBlue","marketRegion":"United States","officialPolicyUrl":"https://www.jetblue.com/help/delays-and-cancellations","officialSourceTitle":"Flight delays, cancellations and schedule changes","additionalOfficialSources":[],"dateChecked":"2026-10-04","scheduleChangePolicyAvailability":"Public disruption and schedule-change help page","publishedRebookingLanguage":"For qualifying changes in its dedicated schedule-change section, JetBlue describes another JetBlue flight within five days before or after the original flight at no additional charge.","timingFlexibility":"The Disruptions section uses 3+ hours domestic or 6+ hours international for an earlier departure or later arrival. The separate Flights Changed by JetBlue section says more than 3 hours domestic or more than 6 hours international for its listed schedule-change options. The measures and exact boundary words differ.","airportChangeTreatment":"A different departure or arrival airport is listed.","routingConnectionTreatment":"Added connections and a schedule change causing a misconnect are listed.","cabinConsiderations":"A move from Mint to Main is listed.","refundPolicyReference":"The Disruptions section lists an original-form refund for its specified changes if the customer cancels online or contacts JetBlue before departure; the dedicated schedule-change section also lists an original-form refund for its stated qualifying changes.","bookingChannelCaveats":"Options depend on the reservation shown in Manage Trips.","importantLimitations":"The two sections use different time measures and boundary wording. Do not infer an outcome for an exactly three- or six-hour change from this summary. The separate DOT refund criteria for covered itineraries may also matter.","verificationStatus":"verified","sourceLocation":"Disruptions and Flights Changed by JetBlue (Schedule Changes) sections"},{"airlineName":"Frontier Airlines","marketRegion":"United States","officialPolicyUrl":"https://faq.flyfrontier.com/help/do-i-get-a-refund-if-my-flight-is-changed-or-cancelled-by-frontier","officialSourceTitle":"Do I get a refund if my flight is changed or cancelled by Frontier?","additionalOfficialSources":[{"title":"Frontier Customer Service Plan, §5","url":"https://www.flyfrontier.com/legal/customer-service-plan/"},{"title":"Frontier Contract of Carriage, §17.E","url":"https://f9prodcdn.azureedge.net/media/11152/cs_coc.pdf"}],"dateChecked":"2026-10-04","scheduleChangePolicyAvailability":"Public refund FAQ, customer service plan, and passenger contract","publishedRebookingLanguage":"Contract §17.E describes transport over Frontier's own route system after a schedule change before travel, subject to applicable law; no replacement-date window is specified in that section.","timingFlexibility":"The refund FAQ says greater than 3 hours domestic or greater than 6 hours international. The separate Customer Service Plan §5 says 180 minutes or more domestic or 360 minutes or more international. Their exact-boundary words differ.","airportChangeTreatment":"Not assessed in this release","routingConnectionTreatment":"Not assessed in this release","cabinConsiderations":"Not assessed in this release","refundPolicyReference":"Both public pages describe an original-payment refund for a qualifying cancellation, significant schedule change or delay when the traveler does not travel or choose a credit. Contract §17.E separately describes a conditional unused-portion refund for a significant pretravel schedule change when Frontier is merchant of record and alternatives are not accepted.","bookingChannelCaveats":"Contract §17.E identifies Frontier as merchant of record for its stated refund obligation; an agency-issued booking may require separate servicing review.","importantLimitations":"The FAQ's greater-than and service plan §5's or-more wording diverge at exactly 3/6 hours. The service plan's separate §12 uses in-excess-of-three-hours language for delays. Neither §5 nor the FAQ specifies a change direction in its threshold sentence; contract §17.E has no numeric threshold. This record does not resolve an individual case or replace the direction-specific DOT rule for covered itineraries.","verificationStatus":"verified","sourceLocation":"Refund FAQ body (marked modified February 20, 2026); Customer Service Plan §5; Contract of Carriage §17.E, PDF page 34"},{"airlineName":"Air Canada","marketRegion":"Canada / international","officialPolicyUrl":"https://www.aircanada.com/ca/en/ado/home/agent-reference/Schedule-change-policy.html","officialSourceTitle":"Schedule Change Policy for Travel Agents","additionalOfficialSources":[],"dateChecked":"2026-10-03","scheduleChangePolicyAvailability":"Dedicated travel-agent schedule-change policy","publishedRebookingLanguage":"For eligible 014 tickets, the page permits one free change within the applicable rebooking window when the offered protection is unsuitable.","timingFlexibility":"The agency policy gives different travel windows by change type and destination; see the source table before applying a date.","airportChangeTreatment":"The policy describes alternate Air Canada stations and sister-city options for eligible Air Canada-operated flights.","routingConnectionTreatment":"A change of connection point is permitted in the stated agency rules.","cabinConsiderations":"The page has separate rebooking rules for cabin changes and downgrades.","refundPolicyReference":"The policy lists refund-permitted scenarios, including qualifying time, airport, routing, and connection changes.","bookingChannelCaveats":"Written for travel agents and 014 ticket processing; other issuing carriers and direct channels have different servicing steps.","importantLimitations":"Detailed exceptions, carrier order, ticket status, and temporary route rules must be checked in the live source.","verificationStatus":"verified","sourceLocation":"Definition, Rebooking Rules, Refunds sections"},{"airlineName":"Porter Airlines","marketRegion":"Canada / North America","officialPolicyUrl":"https://www.flyporter.com/Content/Documents/TravelAgents/en/Porter_Airlines_Sked_Chg_Policy.pdf?version=9.9.9.0","officialSourceTitle":"Porter Airlines Schedule Change Policy","additionalOfficialSources":[],"dateChecked":"2026-10-03","scheduleChangePolicyAvailability":"Dedicated PDF schedule-change policy for travel agents","publishedRebookingLanguage":"For qualifying planned changes on PD/451 documents, the policy describes agency reaccommodation and complimentary modification paths.","timingFlexibility":"The PDF lists a standard travel window of plus or minus 3 days, with an extended plus or minus 7 days where flights do not operate daily.","airportChangeTreatment":"The PDF permits specified alternate airports within the same city for reprotection.","routingConnectionTreatment":"A nonstop-to-connecting change or same-document misconnection is listed in the qualifications table.","cabinConsiderations":"The PDF contains fare-family inventory and upgrade rules.","refundPolicyReference":"The qualifications table distinguishes changes permitted from refunds permitted; a flight-number-only change is listed as neither.","bookingChannelCaveats":"Applies to PD/451 documents and planned changes more than 48 hours before departure.","importantLimitations":"Agency inventory, ticketing, codeshare, and interline restrictions apply; this is not a consumer-wide guarantee.","verificationStatus":"verified","sourceLocation":"PDF pages 1–3; effective April 1, 2026"},{"airlineName":"Sun Country Airlines","marketRegion":"United States","officialPolicyUrl":"https://assets.ctfassets.net/2aov1ouggrmn/6pjlsMvuaBFa9iE7F3qGFF/91b44685006da079165739c0ff850f42/2026-01-27_Contract_of_Carriage.pdf","officialSourceTitle":"Contract of Carriage, updated January 1, 2026","additionalOfficialSources":[{"title":"Sun Country Terms and Conditions, current contract link","url":"https://www.suncountry.com/terms-and-conditions"}],"dateChecked":"2026-10-04","scheduleChangePolicyAvailability":"Schedule-change definition and Rule 240 in the website-linked passenger contract","publishedRebookingLanguage":"Rule 240 addresses alternative transportation acceptable to the passenger for a defined significantly delayed or changed flight; if Sun Country cannot provide it, the rule refers to a refund of unused transportation under Rule 260. It gives no replacement-date window.","timingFlexibility":"The contract defines a significant time change as an origin departure at least 3 hours earlier or destination arrival at least 3 hours later for a domestic itinerary, or at least 6 hours for an international itinerary. It gives no separate replacement-date window in Rule 240.","airportChangeTreatment":"The definition includes a different origination airport or destination airport.","routingConnectionTreatment":"The definition includes more connection points, or for a passenger with a disability, travel through different connecting airports.","cabinConsiderations":"Rule 240 and Rule 260 describe a fare-difference refund when a confirmed higher-class seat is replaced by lower-class seating.","refundPolicyReference":"Rule 240 conditionally refers to a refund of unused transportation under Rule 260 when acceptable alternative transportation cannot be provided; Rule 260 describes the unused-ticket calculation and an issuance exception.","bookingChannelCaveats":"Rule 260 says Sun Country is not obligated under that rule to refund an unused ticket without a confirmed Sun Country-flight reservation unless Sun Country issued the ticket.","importantLimitations":"This is contract language, not a complete consumer-facing rebooking matrix or a ticket-specific outcome. Rule 240 gives no replacement-date window. DOT refund criteria for covered U.S. itineraries must be assessed separately; the contract does not displace them.","verificationStatus":"verified","sourceLocation":"Definition of Significantly Delayed or Changed Flight, printed pages 5–6; Rule 240, page 35; Rule 260, pages 39–40; contract marked updated January 1, 2026"},{"airlineName":"Virgin Atlantic","marketRegion":"United Kingdom / international","officialPolicyUrl":"https://help.virginatlantic.com/content/dam/conditions-of-carriage/Revision%2057%20%2823%20Oct%202025%29.pdf","officialSourceTitle":"Conditions of Carriage, Edition 57","additionalOfficialSources":[],"dateChecked":"2026-10-03","scheduleChangePolicyAvailability":"Schedule-change terms in conditions of carriage","publishedRebookingLanguage":"Article 21.2 lists a refund of the unused ticket, nearest available Virgin Atlantic flight, or later travel in the specified circumstances.","timingFlexibility":"Article 21.2 discusses a departure more than five hours later, or a shorter change that causes a documented missed connection or cruise despite the prescribed minimum connection time.","airportChangeTreatment":"Not assessed in this release","routingConnectionTreatment":"Not assessed in this release","cabinConsiderations":"The nearest available flight option is subject to seats in the originally purchased class.","refundPolicyReference":"Article 21.2(b)(i).","bookingChannelCaveats":"Not assessed in this release","importantLimitations":"The cited conditions include proof, availability, and possible fare differences; this summary does not resolve every earlier-departure or jurisdiction-specific case.","verificationStatus":"verified","sourceLocation":"Article 21.2, PDF page 28; edition October 23, 2025"},{"airlineName":"Lufthansa","marketRegion":"Germany / international","officialPolicyUrl":"https://www.lufthansa.com/us/en/refund.html","officialSourceTitle":"Refunds","additionalOfficialSources":[],"dateChecked":"2026-10-03","scheduleChangePolicyAvailability":"Public U.S.-market refund page with significant-change definition","publishedRebookingLanguage":"The page distinguishes accepting an alternative flight from declining travel and pursuing a refund.","timingFlexibility":"For the U.S.-market refund explanation, it lists 3 hours domestic and 6 hours international for earlier departure or later arrival.","airportChangeTreatment":"A changed origin or destination airport is listed.","routingConnectionTreatment":"More connection points are listed.","cabinConsiderations":"A lower class of service is listed.","refundPolicyReference":"The page says Lufthansa as merchant of record will refund eligible unused airfare after a cancellation or significant change when the traveler declines the listed alternatives.","bookingChannelCaveats":"The page expressly conditions its refund-processing statement on Lufthansa being merchant of record.","importantLimitations":"This is a U.S.-market refund page, not a global rebooking promise.","verificationStatus":"verified","sourceLocation":"Terms and conditions for refunds"},{"airlineName":"KLM","marketRegion":"Netherlands / international","officialPolicyUrl":"https://www.klm.com/information/legal/conditions-carriage?showredirectnotice=us","officialSourceTitle":"General Conditions of Carriage","additionalOfficialSources":[],"dateChecked":"2026-10-03","scheduleChangePolicyAvailability":"Schedule provisions in conditions of carriage","publishedRebookingLanguage":"Not publicly specified in the reviewed source","timingFlexibility":"Not assessed in this release","airportChangeTreatment":"Not assessed in this release","routingConnectionTreatment":"Not assessed in this release","cabinConsiderations":"Not assessed in this release","refundPolicyReference":"Article 11.3 says a passenger who declines transportation following a change in schedule indicators can apply for a refund under Article 14.","bookingChannelCaveats":"The conditions refer to the contact details provided at booking and applicable ticket fare conditions.","importantLimitations":"Article 11.3 does not specify a universal time threshold or guaranteed replacement flight.","verificationStatus":"verified","sourceLocation":"Articles 11.3 and 14"},{"airlineName":"Japan Airlines (JAL)","marketRegion":"Japan / international","officialPolicyUrl":"https://www.jal.co.jp/jp/en/inter/change/irregular/ticket-handling/","officialSourceTitle":"Involuntary reservation changes and ticket refunds","additionalOfficialSources":[],"dateChecked":"2026-10-03","scheduleChangePolicyAvailability":"Public involuntary schedule-change and cancellation page","publishedRebookingLanguage":"For eligible JAL-issued international tickets, the page says travelers will be rebooked on the earliest JAL Group flight with available seats.","timingFlexibility":"Not assessed in this release","airportChangeTreatment":"Not assessed in this release","routingConnectionTreatment":"Not assessed in this release","cabinConsiderations":"Flight changes depend on seats in the reserved booking class and ticket fare.","refundPolicyReference":"The same page provides a ticket-refund process for eligible involuntary changes.","bookingChannelCaveats":"The stated procedures apply to JAL Group-operated flights and JAL-issued international tickets beginning with 131.","importantLimitations":"Other operating carriers and ticket types require separate rules.","verificationStatus":"verified","sourceLocation":"Reservation changes section"},{"airlineName":"Aer Lingus","marketRegion":"Ireland / international","officialPolicyUrl":"https://www.aerlingus.com/support/disrupted-flights/cancellations-and-schedule-changes/","officialSourceTitle":"Cancellations and Schedule Changes","additionalOfficialSources":[],"dateChecked":"2026-10-03","scheduleChangePolicyAvailability":"Public rescheduling and cancellation help page","publishedRebookingLanguage":"For a rescheduled flight, Aer Lingus says direct bookers receive an email or SMS with the new itinerary and options.","timingFlexibility":"Not assessed in this release","airportChangeTreatment":"Not assessed in this release","routingConnectionTreatment":"Not assessed in this release","cabinConsiderations":"Not assessed in this release","refundPolicyReference":"The page has a separate cancellation section with rebooking and refund options; it does not state those same options for every reschedule.","bookingChannelCaveats":"For bookings through a travel agent, online agent, or partner airline, Aer Lingus says it notifies that third party and directs travelers to contact them.","importantLimitations":"The rescheduled-flight section does not specify a universal threshold or a guaranteed alternative.","verificationStatus":"verified","sourceLocation":"Aer Lingus rescheduled my flight section"},{"airlineName":"Finnair","marketRegion":"Finland / international","officialPolicyUrl":"https://www.finnair.com/us-en/frequently-asked-questions/customer-service/finnair-changed-or-cancelled-my-flight-due-to-flight-disruption--what-are-my-refund-options---3941752","officialSourceTitle":"Finnair changed or cancelled my flight: refund options","additionalOfficialSources":[],"dateChecked":"2026-10-03","scheduleChangePolicyAvailability":"Public schedule-change refund FAQ","publishedRebookingLanguage":"Not publicly specified in the reviewed source","timingFlexibility":"The FAQ says choosing not to travel after a schedule change of at least 1 hour can qualify for a refund of unused ticket parts; smaller changes follow ticket rules.","airportChangeTreatment":"Not assessed in this release","routingConnectionTreatment":"Not assessed in this release","cabinConsiderations":"Not assessed in this release","refundPolicyReference":"The FAQ says a refund request can be created through Manage booking or its refund form.","bookingChannelCaveats":"Not assessed in this release","importantLimitations":"This FAQ explains refund options, not comprehensive rebooking flexibility or every jurisdictional right.","verificationStatus":"verified","sourceLocation":"FAQ answer, lines covering refund options"},{"airlineName":"TAP Air Portugal","marketRegion":"Portugal / international","officialPolicyUrl":"https://www.flytap.com/en-fr/help/delays-cancellations","officialSourceTitle":"Flight delays and cancellations","additionalOfficialSources":[],"dateChecked":"2026-10-03","scheduleChangePolicyAvailability":"Public disruption page that mentions rescheduling","publishedRebookingLanguage":"The page says travelers are notified about rescheduling by email or SMS and can use the provided management link to inspect options.","timingFlexibility":"Not assessed in this release","airportChangeTreatment":"Not assessed in this release","routingConnectionTreatment":"Not assessed in this release","cabinConsiderations":"Not assessed in this release","refundPolicyReference":"The page lists cancellation-related ticket refund requests; rescheduling eligibility must be checked for the booking.","bookingChannelCaveats":"Not assessed in this release","importantLimitations":"The reviewed page does not publish a general planned schedule-change threshold.","verificationStatus":"verified","sourceLocation":"Flight rescheduling and cancellation instructions"},{"airlineName":"WestJet","marketRegion":"International carriage covered by WestJet tariff WS1, including Canada–United States","officialPolicyUrl":"https://www.westjet.com/content/dam/westjet/documents/en/tariffs/WSI_EN_FE_2026-06-18.pdf","officialSourceTitle":"International Passenger Rules and Fares, tariff WS1, version 52","additionalOfficialSources":[],"dateChecked":"2026-10-04","scheduleChangePolicyAvailability":"Current international tariff Rule 75 addresses schedule irregularities not governed by the Canadian APPR","publishedRebookingLanguage":"Rule 75 describes reasonable efforts to transport the passenger at the confirmed itinerary times and to inform them of schedule irregularities. It does not list a standalone complimentary-rebooking menu for those changes.","timingFlexibility":"Rule 75 does not state a numeric schedule-change magnitude or rebooking date window.","airportChangeTreatment":"Not publicly specified in the reviewed source","routingConnectionTreatment":"Rule 75 says WestJet may alter routing or stops with required notice; it separately limits responsibility for missed connections outside the confirmed itinerary. These are not traveler rebooking remedies.","cabinConsiderations":"Not publicly specified in the reviewed source","refundPolicyReference":"Rule 85(A) and (D) subject involuntary refunds to applicable law and list specified disruptions. Rule 75 does not set a separate advance schedule-change refund trigger in the reviewed tariff.","bookingChannelCaveats":"Rule 85(B)(4) distinguishes direct WestJet purchases from tickets purchased through an agency or another airline for refund processing.","importantLimitations":"International tariff only; domestic Canadian carriage has a separate tariff. Rule 75 is for irregularities not governed by the APPR; Rule 80 and other applicable law may separately govern a disruption or covered U.S. itinerary. This record does not deny any statutory refund right or promise an individual outcome.","verificationStatus":"verified","sourceLocation":"Current WestJet international tariff directory; WS1 title page, Rules 75, 80(A), 85(A), 85(B)(4), and 85(D); effective June 18, 2026"},{"airlineName":"Ryanair","marketRegion":"Ireland / Europe","officialPolicyUrl":"https://help.ryanair.com/hc/en-us/articles/12886670308881-My-flight-is-was-rescheduled-What-are-my-options","officialSourceTitle":"My flight is/was rescheduled. What are my options?","additionalOfficialSources":[],"dateChecked":"2026-10-04","scheduleChangePolicyAvailability":"Dedicated traveler-facing rescheduled-flight options FAQ","publishedRebookingLanguage":"As applicable, the FAQ lists rerouting under comparable transport conditions to the final destination at the earliest opportunity or a later available date, or a free change to new times or dates on the same route.","timingFlexibility":"The reviewed options FAQ does not state a numerical time-change trigger or a rebooking date window.","airportChangeTreatment":"Not assessed in this release","routingConnectionTreatment":"Not assessed in this release","cabinConsiderations":"Not assessed in this release","refundPolicyReference":"As applicable, the traveler may apply for a refund following the instructions received by email.","bookingChannelCaveats":"Not assessed in this release","importantLimitations":"The page says the options apply as applicable; it does not establish that every reschedule qualifies for every option or a refund. A separate notice FAQ describes when Ryanair tries to notify travelers, not an eligibility threshold.","verificationStatus":"verified","sourceLocation":"Help Centre, rescheduled-flight options list; directly checked October 4, 2026"},{"airlineName":"SWISS","marketRegion":"Switzerland / international","officialPolicyUrl":"https://www.swiss.com/ca/en/book-and-manage/rebook/involuntary-rebooking","officialSourceTitle":"Your flight was cancelled","additionalOfficialSources":[],"dateChecked":"2026-10-03","scheduleChangePolicyAvailability":"Cancellation rebooking page only","publishedRebookingLanguage":"The page says rebooking to another available flight after a cancellation is free of charge.","timingFlexibility":"Not assessed in this release","airportChangeTreatment":"Not assessed in this release","routingConnectionTreatment":"Not assessed in this release","cabinConsiderations":"Not assessed in this release","refundPolicyReference":"Not assessed in this release","bookingChannelCaveats":"Not assessed in this release","importantLimitations":"A cancellation policy does not establish advance schedule-change flexibility.","verificationStatus":"limited_source","sourceLocation":"Rebooking a cancelled flight section"},{"airlineName":"Wizz Air","marketRegion":"Hungary / Europe","officialPolicyUrl":"https://ssr-weu2.wizzair.com/en-gb/help-centre/delay-cancellation-and-refund/cancelled-flight/cancelled-flight-what-to-do","officialSourceTitle":"Cancelled flight: what to do?","additionalOfficialSources":[],"dateChecked":"2026-10-03","scheduleChangePolicyAvailability":"Cancellation help page only","publishedRebookingLanguage":"After a Wizz Air cancellation, the page describes a free same-or-comparable-route rebooking within a specified window, subject to seats.","timingFlexibility":"The cancellation page lists 14 days before or 30 days after the original departure.","airportChangeTreatment":"Not assessed in this release","routingConnectionTreatment":"Not assessed in this release","cabinConsiderations":"Not assessed in this release","refundPolicyReference":"Not assessed in this release","bookingChannelCaveats":"Not assessed in this release","importantLimitations":"These are cancellation terms; do not treat them as a general schedule-change policy.","verificationStatus":"limited_source","sourceLocation":"Cancelled flight: Rebook section"},{"airlineName":"EVA Air","marketRegion":"Taiwan / international","officialPolicyUrl":"https://www.evaair.com/en-global/footer/customer-services/ticket-changes-refunds-due-to-schedule-changes/","officialSourceTitle":"Flight Cancellation and Schedule Change Rebooking and Refund Policy","additionalOfficialSources":[],"dateChecked":"2026-10-03","scheduleChangePolicyAvailability":"Dedicated public schedule-change and cancellation policy","publishedRebookingLanguage":"For eligible EVA (695) or UNI (525) tickets, the page describes a one-time change on specified conditions, generally keeping the same origin and destination and booking class.","timingFlexibility":"Qualifying alternatives can be rebooked within 14 days before or after the original disrupted flight; a departure or arrival difference of more than two hours is one eligibility condition.","airportChangeTreatment":"An alternative with a different departure or arrival airport is listed as a qualifying condition; Taipei, Taichung, and Kaohsiung are treated as the same ticket point for the stated rebooking rule.","routingConnectionTreatment":"Missed or insufficient connections and an alternative with more connections are listed; certain interline transfer-point changes are permitted.","cabinConsiderations":"The policy has separate premium-economy handling when an aircraft issue changes available cabin inventory.","refundPolicyReference":"For eligible affected tickets, the page describes involuntary refunds without a refund service charge.","bookingChannelCaveats":"Travel-agency and group tickets are directed to the issuing agent; award and upgrade tickets have separate paragraphs.","importantLimitations":"Aircraft-type-only changes are outside this schedule-change section. Exceptions, one-time waivers, ticket validity, and applicable law require case-specific review.","verificationStatus":"verified","sourceLocation":"Changes/Refunds of EVA/UNI Air Tickets section; updated July 9, 2026"},{"airlineName":"flydubai","marketRegion":"United Arab Emirates / international","officialPolicyUrl":"https://www.flydubai.com/en/book-and-manage/disruptions-and-cancellations/","officialSourceTitle":"Flight disruptions: delays, cancellations and rebooking","additionalOfficialSources":[],"dateChecked":"2026-10-03","scheduleChangePolicyAvailability":"Public schedule-change and disruption policy","publishedRebookingLanguage":"For a qualifying airline change, the page describes free rebooking on another flydubai flight within 30 days either side of the original date or the next scheduled flight to the same destination.","timingFlexibility":"More than 72 hours before departure, listed free-rebooking triggers include departure at least one hour earlier or three hours later; within 72 hours, 20 minutes earlier or one hour later. A missed same-booking connection is also listed.","airportChangeTreatment":"Not assessed in this release","routingConnectionTreatment":"A missed flydubai, codeshare, or interline connection on the same booking is separately addressed.","cabinConsiderations":"Not assessed in this release","refundPolicyReference":"The page describes an eligible unused-sector refund as a flydubai voucher.","bookingChannelCaveats":"Travel-agent or partner-issued tickets are directed to their issuer.","importantLimitations":"These are the airline's published disruption options. The page expressly says applicable statutory or regulatory rights still apply; its voucher description must not override those rights.","verificationStatus":"verified","sourceLocation":"Your options; More than/Within 72 hours; Statutory and regulatory rights"},{"airlineName":"British Airways","marketRegion":"United Kingdom / international","officialPolicyUrl":"https://www.britishairways.com/content/en/ae/information/legal/conditions-of-carriage/general-conditions-of-carriage","officialSourceTitle":"General Conditions of Carriage for Passengers and Baggage","additionalOfficialSources":[],"dateChecked":"2026-10-03","scheduleChangePolicyAvailability":"Schedule provisions in the official conditions of carriage","publishedRebookingLanguage":"Clause 9a3 says that, after a significant scheduled-departure change, BA or its agent first seeks a flight the traveler is prepared to accept; if none is available, it provides an involuntary fare refund.","timingFlexibility":"Not assessed in this release","airportChangeTreatment":"Not assessed in this release","routingConnectionTreatment":"Not assessed in this release","cabinConsiderations":"Not assessed in this release","refundPolicyReference":"Clauses 9a3 and 10b1 address an unacceptable significant time change; clause 10b describes the refund calculation.","bookingChannelCaveats":"The conditions apply subject to the ticket, applicable tariffs, and overriding law; codeshares can involve another operating carrier.","importantLimitations":"The reviewed schedule clause does not publish a numeric threshold for 'significant' or a universal replacement-flight date window.","verificationStatus":"verified","sourceLocation":"Clauses 2a–2c, 9a3, and 10b1–10b3"},{"airlineName":"Turkish Airlines","marketRegion":"Türkiye / international","officialPolicyUrl":"https://www.turkishairlines.com/en-tw/any-questions/flight-irregularities/","officialSourceTitle":"Flight Disruptions","additionalOfficialSources":[],"dateChecked":"2026-10-03","scheduleChangePolicyAvailability":"Public airline-initiated schedule-change explanation","publishedRebookingLanguage":"The page says a traveler can approve the proposed flight or change to another flight free of charge under the applicable rules if the new date or route is unsuitable.","timingFlexibility":"Not assessed in this release","airportChangeTreatment":"Not assessed in this release","routingConnectionTreatment":"Not assessed in this release","cabinConsiderations":"Not assessed in this release","refundPolicyReference":"The page says a traveler can cancel and obtain a refund when necessary, subject to rules; partially used international tickets have separate fare calculations.","bookingChannelCaveats":"Not assessed in this release","importantLimitations":"The page calls a changed date, time, or flight number a schedule change but does not specify a universal no-fee threshold, alternate-airport rule, or date window in the reviewed section.","verificationStatus":"verified","sourceLocation":"Schedule change and What should you know about disruptions sections"},{"airlineName":"Air New Zealand","marketRegion":"New Zealand / United States routes","officialPolicyUrl":"https://www.airnewzealand.com/customer-service-and-tarmac-delay-plan","officialSourceTitle":"Customer Service and Tarmac Delay Plan","additionalOfficialSources":[],"dateChecked":"2026-10-03","scheduleChangePolicyAvailability":"U.S.-site customer service plan covering reschedules and significant changes","publishedRebookingLanguage":"The page says same-ticket connections affected by a disruption are rebooked, and describes one penalty-free change within seven days when its offered arrangement is unsuitable in the stated on-day context.","timingFlexibility":"For flight journeys to or from the United States, its significant-change section lists a six-hour or greater original departure change or final-arrival delay, among other categories.","airportChangeTreatment":"A different departure or destination airport is listed for the U.S.-route significant-change refund explanation.","routingConnectionTreatment":"More connection points are listed for the U.S.-route significant-change refund explanation.","cabinConsiderations":"A lower class is listed; a separate section describes downgrade fare difference or rebooking options.","refundPolicyReference":"The U.S.-route section describes refund rights when the traveler rejects an alternative and does not travel.","bookingChannelCaveats":"Travel-agent bookings are notified through the agent; another airline's ticket may require contacting the issuer.","importantLimitations":"The seven-day change language concerns the on-day disruption section. The six-hour U.S.-route wording must not be generalized to domestic itineraries or used instead of current DOT criteria.","verificationStatus":"verified","sourceLocation":"Delays, Cancellations and Reschedules; Significant changes of flight journeys to/from the United States"},{"airlineName":"United Airlines","marketRegion":"United States","officialPolicyUrl":"https://www.united.com/en/us/fly/travel/refund-policy.html","officialSourceTitle":"Refund policies","additionalOfficialSources":[],"dateChecked":"2026-10-04","scheduleChangePolicyAvailability":"U.S.-site refund-policy page with a Delayed or canceled flights category covering rescheduled flights","publishedRebookingLanguage":"The page refers to alternative travel arrangements and United rebooking offers. It says accepting an offered delayed or rescheduled flight removes the described DOT-rule refund option; it does not publish a replacement-flight date window in this category.","timingFlexibility":"United lists domestic flights delayed or rescheduled by 3 hours or more and international flights by 6 hours or more among its possible trip-cancellation/refund cases. The page does not state an earlier-departure/later-arrival direction in this summary.","airportChangeTreatment":"Changed departure or arrival airports are listed among possible trip-cancellation/refund cases.","routingConnectionTreatment":"Extra stops are listed. A changed connecting airport is separately listed for customers with disabilities and their companions.","cabinConsiderations":"A move to a lower service class is listed.","refundPolicyReference":"The page says a traveler who declines offered alternative travel arrangements after a significant disruption and does not travel may qualify for an original-payment refund, subject to the stated conditions and ticket situation.","bookingChannelCaveats":"Its Tickets category directs refund requests for travel-agency-issued tickets to the agency and partner-airline-issued tickets to the airline from which the ticket was bought; the general policy explains agency-payment handling.","importantLimitations":"The source groups cancellations, delays, reschedules, and other disruptions; it is not a complete advance schedule-change rebooking matrix. Its broad 3/6-hour summary is not a substitute for DOT's direction-specific refund criteria for covered U.S. itineraries. Ticket use, issuing channel, location, and acceptance of alternatives may affect an individual case. No outcome is guaranteed.","verificationStatus":"verified","sourceLocation":"Our policies > Delayed or canceled flights; Tickets > Travel agency and cruise line agency tickets / Tickets issued by another airline; General refund policies; interactive page checked in a browser"},{"airlineName":"Breeze Airways","marketRegion":"United States / Breeze-operated routes","officialPolicyUrl":"https://media.flybreeze.com/docs/policies/contractofcarriage.pdf","officialSourceTitle":"Contract of Carriage (updated March 20, 2025)","additionalOfficialSources":[],"dateChecked":"2026-10-04","scheduleChangePolicyAvailability":"Current website-linked passenger contract, §8.A–B, addresses eligible schedule changes alongside cancellations, modifications, and delays","publishedRebookingLanguage":"Section 8.B says Breeze may offer the first Breeze flight with seats to the original destination. For an eligible schedule change or other listed event, an itinerary change under that section is described as without charge and/or fare difference if the departure and arrival airports remain the same and the itinerary is rebooked within 14 days of the original departure date.","timingFlexibility":"The 14 days is a rebooking window from the original departure date, not a numeric schedule-change trigger. A delay exceeding two hours is a separate listed event; §8.B gives no numeric threshold for an eligible schedule change.","airportChangeTreatment":"The described no-charge and/or no-fare-difference itinerary change requires the same departure and arrival airports; §8.A separately permits Breeze to alter intermediate airports.","routingConnectionTreatment":"Section 8.B includes missed connections and added or omitted stops among modified-flight examples, but does not guarantee a specific routing remedy. Reimbursement for other-carrier flights is generally excluded with limited exceptions.","cabinConsiderations":"Not publicly specified in the reviewed source","refundPolicyReference":"For a significantly delayed or changed flight as defined by DOT rules, §8.B says guests may be entitled to a refund consistent with those regulations.","bookingChannelCaveats":"Not publicly specified for §8.B schedule-change handling in the reviewed contract section; fare and booking terms need individual review.","importantLimitations":"Section 8.B mixes several event types and uses 'may offer' for the initial Breeze rebooking. Its 14-day interval and separate more-than-two-hour delay clause are not a universal schedule-change trigger. The contract was updated March 20, 2025 and remained linked from Breeze's live site on October 4, 2026; this is not evidence of a policy change or a case-specific refund right.","verificationStatus":"verified","sourceLocation":"Contract of Carriage §8.A–B, printed pp. 25–26; cover updated March 20, 2025; current site link and PDF checked October 4, 2026"},{"airlineName":"American Airlines","marketRegion":"United States","officialPolicyUrl":"https://www.aa.com/web/i18n/customer-service/faqs/customer-service-faqs.html","officialSourceTitle":"Customer service FAQs","additionalOfficialSources":[],"dateChecked":"2026-10-03","scheduleChangePolicyAvailability":"Public significant-disruption refund FAQ","publishedRebookingLanguage":"The FAQ distinguishes accepting an offered rebooking from declining it and requesting a refund.","timingFlexibility":"The FAQ lists itinerary changes of 3 or more hours domestic or 4 or more hours international for its significant-change refund explanation.","airportChangeTreatment":"A changed departure or destination airport is listed.","routingConnectionTreatment":"An increased number of connections is listed.","cabinConsiderations":"A downgrade to a lower cabin is listed.","refundPolicyReference":"The FAQ says an eligible traveler who decides not to rebook receives a refund of the ticket fare and fees.","bookingChannelCaveats":"Not assessed in this release","importantLimitations":"The 4-hour international threshold is American's published wording; it must not be substituted for DOT's 6-hour regulatory definition. This FAQ does not provide a full rebooking matrix.","verificationStatus":"verified","sourceLocation":"What happens if my flight is significantly disrupted? FAQ"},{"airlineName":"Southwest Airlines","marketRegion":"United States","officialPolicyUrl":"https://support.southwest.com/helpcenter/article/options-if-southwest-changes-my-flight","officialSourceTitle":"Southwest made a significant change to my reservation","additionalOfficialSources":[],"dateChecked":"2026-10-03","scheduleChangePolicyAvailability":"Dedicated public schedule-change options page","publishedRebookingLanguage":"If the new itinerary does not work, the page says travelers can change flight date and/or time by up to 14 days from the original travel date at no additional cost.","timingFlexibility":"Online or app changes are described within 14 days of Southwest's schedule change; the page says travelers can call or chat for help beyond that.","airportChangeTreatment":"A changed departure or arrival airport is listed among refund-triggering examples.","routingConnectionTreatment":"More connection points are listed among refund-triggering examples.","cabinConsiderations":"A lower class of service is listed among refund-triggering examples.","refundPolicyReference":"The page distinguishes choosing a flight credit from a method-of-payment refund after a qualifying significant change when the traveler declines travel.","bookingChannelCaveats":"Partner-airline itineraries have additional details; options depend on the reservation.","importantLimitations":"The 14-day date-change window is a rebooking option, not the DOT refund threshold. The page also has cancellation timing and no-show conditions.","verificationStatus":"verified","sourceLocation":"Options 1–4 and significant-change examples"},{"airlineName":"Alaska Airlines","marketRegion":"United States / international","officialPolicyUrl":"https://assets.contentstack.io/v3/assets/blt2cefe12c88e9dd91/blta6d545d0295aad57/CoC%20English","officialSourceTitle":"Alaska Airlines, Inc. Contract of Carriage (revised August 25, 2026)","additionalOfficialSources":[],"dateChecked":"2026-10-03","scheduleChangePolicyAvailability":"Current contract defines significantly delayed or changed flights and states conditional refund handling; this is not a full rebooking menu","publishedRebookingLanguage":"Rule 8 B refers to an alternative flight or itinerary Alaska may offer. The reviewed clauses do not promise a particular replacement flight or a general date-change window.","timingFlexibility":"Rule 1 XX lists departure or arrival three or more hours earlier or later as one significant-change case; no general rebooking-date window is stated in the reviewed clauses.","airportChangeTreatment":"Rule 1 XX(c) includes a different origin or destination airport in its significant-change definition.","routingConnectionTreatment":"Rule 1 XX(e) includes an itinerary with more connection points; XX(f) separately addresses a traveler with a disability routed via a different connecting airport.","cabinConsiderations":"Rule 1 XX(d) includes a lower class of service. Rule 8 B says a traveler who accepts a lower class receives the fare difference back.","refundPolicyReference":"Rule 8 B refers to a refund under Rule 17 for an affected nonrefundable ticket when Alaska is merchant of record and the traveler declines the changed flight, offered alternative, and voucher, subject to its stated conditions.","bookingChannelCaveats":"Rule 8 B's refund paragraph requires Alaska to be merchant of record. Rule 17 B says an authorized refund on a ticket issued by a travel agency or package seller is processed by that seller.","importantLimitations":"The live PDF is revised August 25, 2026 and names Alaska Airlines and Hawaiian Airlines collectively. Codeshare-operated flights can follow partner rules; applicable law overrides conflicting contract terms. Its significant-change definition is not the DOT's separate regulatory test and does not decide an individual refund.","verificationStatus":"verified","sourceLocation":"PDF cover; Rule 1 XX, Rule 8 A–B, and Rule 17 A–B; PDF pages 1, 9, 23–24, 85–86"},{"airlineName":"Emirates","marketRegion":"United Arab Emirates / United States routes","officialPolicyUrl":"https://www.emirates.com/english/information/our-customer-service-plan/","officialSourceTitle":"Our Customer Service Plan","additionalOfficialSources":[],"dateChecked":"2026-10-03","scheduleChangePolicyAvailability":"U.S.-route customer service plan addressing changes to a booked itinerary and refunds","publishedRebookingLanguage":"For cancellations or misconnections, the plan says Emirates works to confirm the next available Emirates flight in the same class if rebooking is necessary; it does not give a general advance schedule-change rebooking window.","timingFlexibility":"If Emirates learns of an itinerary change at least seven days in advance, it says it will make every effort to notify the customer or agent. This is a notification commitment, not a rebooking or refund threshold.","airportChangeTreatment":"Not assessed in this release","routingConnectionTreatment":"Not assessed in this release","cabinConsiderations":"Not assessed in this release","refundPolicyReference":"For a cancellation, significant delay, or change on covered U.S. travel, the plan says it will advise customers offered an alternative that they may reject it and receive a refund in accordance with 14 CFR part 260; refunds due are to the original payment form.","bookingChannelCaveats":"Customers who bought through a third-party site, agency, codeshare, or interline partner are directed to that issuer to discuss options or request a refund. Agent-booked customers without direct contact details may be notified through the agent.","importantLimitations":"This is a U.S.-route customer service plan, not a global Emirates schedule-change matrix. Its seven-day notification language must not be described as an eligibility threshold; individual fare, itinerary, and applicable law matter.","verificationStatus":"verified","sourceLocation":"Provide prompt ticket refunds; Notify customers in a timely manner of changes to a travel itinerary; Identify services to mitigate cancellations and misconnections"},{"airlineName":"Etihad Airways","marketRegion":"United Arab Emirates / Etihad-operated EY services","officialPolicyUrl":"https://www.etihad.com/en/legal/conditions-of-carriage","officialSourceTitle":"General Conditions of Carriage","additionalOfficialSources":[],"dateChecked":"2026-10-04","scheduleChangePolicyAvailability":"Passenger contract Article 9.1.2 addresses a significant change to scheduled flight timings after ticket purchase","publishedRebookingLanguage":"If Etihad makes a significant timing change that the traveler does not accept, Article 9.1.2 directs the traveler to contact Etihad promptly to book an alternate flight. It does not promise a particular replacement itinerary.","timingFlexibility":"Article 9.1.2 says to contact Etihad no more than 30 calendar days after notification for an alternate flight; after 30 days, a change is subject to the Fare Rules. The clause does not give a numeric definition of a significant timing change.","airportChangeTreatment":"Not publicly specified in the reviewed source","routingConnectionTreatment":"Not publicly specified in the reviewed source","cabinConsiderations":"Not publicly specified in the reviewed source","refundPolicyReference":"Article 9.1.2 refers to a refund under Article 10.2 if Etihad cannot book an alternate flight acceptable to the traveler; the refund amount and applicable conditions require reading Article 10.2 and any overriding law or tariff.","bookingChannelCaveats":"Article 3.1.5 directs ticket-change and refund requests to the entity that sold the ticket, including a travel agency for agency sales. Article 2.3.2 says an operating codeshare carrier's conditions may differ for schedule changes.","importantLimitations":"Article 9.1.2 does not define significant numerically or specify an airport, connection, or cabin remedy for advance timing changes. The different cancellation, failure-to-operate, and missed-connection options in Article 9.2.2 must not be imported into this clause. Applicable law or tariffs prevail over inconsistent contract terms; Canada and codeshare scope require separate checks. This is a current-source summary, not evidence of a historical policy change or a case-specific refund outcome.","verificationStatus":"verified","sourceLocation":"Definitions (Days); Articles 2.1.1, 2.1.5, 2.3.2, 2.4.1, 3.1.5, 9.1.2, 9.2.2, and 10.2.1; public page reviewed October 4, 2026"},{"airlineName":"Singapore Airlines","marketRegion":"Singapore / international","officialPolicyUrl":"https://www.singaporeair.com/en_UK/in/global_footer/conditions-carriage/","officialSourceTitle":"General Conditions of Carriage for Passengers and Baggage","additionalOfficialSources":[],"dateChecked":"2026-10-03","scheduleChangePolicyAvailability":"Article 10 addresses schedules, cancellations, and changes of schedule","publishedRebookingLanguage":"For Article 10(2) events, the conditions describe carriage as soon as possible, rerouting by Singapore Airlines or another carrier or surface transport, or a refund, subject to applicable law and passenger agreement.","timingFlexibility":"Article 10 does not publish a general numeric schedule-change threshold or rebooking date window.","airportChangeTreatment":"Not assessed in this release","routingConnectionTreatment":"Article 10(2) includes a missed reserved connecting flight in its listed events and describes rerouting alternatives for qualifying cases.","cabinConsiderations":"Not assessed in this release","refundPolicyReference":"Article 10(2) points to the involuntary-refund calculation in Article 11(3) for the unused ticket portion; U.S. flights follow 14 CFR part 260 and the carrier customer service plan.","bookingChannelCaveats":"The conditions refer to the ticket and the carrier's regulations; the page directs Spain and Italy ticket purchasers to their separate versions of the conditions.","importantLimitations":"Article 10(2) covers specified cancellation, failure-to-operate, confirmed-space, stopover/destination, and missed-connection circumstances, not every minor timetable edit. Fare rules and applicable national law may change the outcome.","verificationStatus":"verified","sourceLocation":"Articles 10(1)–(2) and 11(3); page updated December 28, 2024"},{"airlineName":"Cathay Pacific","marketRegion":"Hong Kong / international","officialPolicyUrl":"https://flights.cathaypacific.com/content/dam/cx/legal-and-privacy/general-conditions-of-carriage-for-passengers-baggage-en.pdf","officialSourceTitle":"General Conditions of Carriage for Passengers and Baggage","additionalOfficialSources":[],"dateChecked":"2026-10-03","scheduleChangePolicyAvailability":"Articles 10 and 11 cover significant schedule changes, rerouting, and involuntary refunds","publishedRebookingLanguage":"For the events listed in Article 10.2.2, the passenger may choose the next available Cathay Pacific flight if space is available, rerouting on a Cathay Pacific flight without an additional charge, or a refund under Article 11.2, subject to applicable law.","timingFlexibility":"Article 10 does not publish a numeric threshold defining a significant schedule change or a general rebooking-date window.","airportChangeTreatment":"Not publicly specified in the reviewed source","routingConnectionTreatment":"Article 10.2.2 includes a missed confirmed connecting flight and a discontinued stopover or final destination among its listed events.","cabinConsiderations":"Not publicly specified in the reviewed source","refundPolicyReference":"Article 10.1.3 addresses a significant time change that is unacceptable when no acceptable alternative can be booked; Articles 10.2.2(c) and 11.2 describe refunds for their stated circumstances and unused ticket value.","bookingChannelCaveats":"Article 11.4 directs passengers who purchased through an authorised agent to seek a refund from that agent in the first instance.","importantLimitations":"The contract is effective from March 14, 2025; older ticket-purchase periods have separate linked versions. Article 10.2.2 covers specified events, not every minor timetable edit. Applicable law and the ticket terms may affect the outcome.","verificationStatus":"verified","sourceLocation":"PDF cover and Articles 10.1.2–10.2.4, 11.2, and 11.4; printed pages 25–27"},{"airlineName":"Iberia","marketRegion":"Spain / Europe","officialPolicyUrl":"https://www.iberia.com/es/faqs/delayed-or-cancelled-flights/","officialSourceTitle":"Delayed or cancelled flights","additionalOfficialSources":[],"dateChecked":"2026-10-03","scheduleChangePolicyAvailability":"Public help page addressing flight changes, delays, cancellations, and missed connections","publishedRebookingLanguage":"For a cancellation or affected connection, the page describes accepting Iberia's offered alternative or choosing another flight. Its delayed-flight or time-change section lists travelling at the assigned time or changing flights without a charge, subject to the rights applicable to the circumstances.","timingFlexibility":"The reviewed page does not state a general numeric trigger or rebooking-date window for a time change.","airportChangeTreatment":"Not publicly specified in the reviewed source","routingConnectionTreatment":"The page discusses alternatives to the final destination after a missed connection and says Iberia strives for a convenient route in its delay or time-change section.","cabinConsiderations":"For relocation following cancellation, delay, or denied boarding, the page says the passenger keeps the same cabin and fare benefits.","refundPolicyReference":"The cancellation and delayed-flight or time-change sections list a refund voucher or cash to the original payment method as options, with a jurisdiction and delay-length caveat.","bookingChannelCaveats":"For a flight booked through a travel agency or other intermediary, the page directs the traveler to that intermediary for arrangements before reaching the airport.","importantLimitations":"This Spain/English help page groups disruptions and time changes; it does not establish that every small advance schedule edit qualifies for a free change or refund. The page expressly ties remedies to applicable passenger-rights rules and circumstances.","verificationStatus":"verified","sourceLocation":"What are my options if my flight is cancelled; What are my options if my flight is delayed or there's a time change; relocation extras sections"},{"airlineName":"easyJet","marketRegion":"United Kingdom / Europe","officialPolicyUrl":"https://www.easyjet.com/en/help-centre/policy-terms-and-conditions/terms-and-conditions","officialSourceTitle":"Terms and Conditions","additionalOfficialSources":[],"dateChecked":"2026-10-03","scheduleChangePolicyAvailability":"Section 15 addresses airline-initiated schedule changes, cancellations and delays","publishedRebookingLanguage":"Not publicly specified in the reviewed source","timingFlexibility":"Section 15 does not state a numeric threshold for a significant change or a general rebooking window.","airportChangeTreatment":"Not assessed in this release","routingConnectionTreatment":"Section 16 describes easyJet as a point-to-point carrier and says separately booked onward flights are separate contracts.","cabinConsiderations":"Not assessed in this release","refundPolicyReference":"Section 15 refers to applicable law and easyJet's separate disrupted-services page; it does not itself set out a schedule-change-specific refund rule.","bookingChannelCaveats":"Section 15 says easyJet contacts the Booker after a cancellation or significant change; the Booker must tell other passengers on the booking. Section 3 says an agent may be recorded as Booker.","importantLimitations":"The reviewed terms confirm that schedules may change and that easyJet will contact the Booker about a cancellation or significant change. They do not define 'significant' or give a complete advance-change rebooking matrix. Applicable UK/EU rights depend on the itinerary and circumstances.","verificationStatus":"verified","sourceLocation":"Sections 3 (Bookings), 15 (Schedule Changes, Delays and Cancellation), and 16 (Point-to-point flights)"},{"airlineName":"Qantas","marketRegion":"Australia / international","officialPolicyUrl":"https://agencyconnect.qantas.com/en-eu/policies/changes-reissues-refunds/qantas-schedule-change","officialSourceTitle":"Qantas Schedule Change Policy","additionalOfficialSources":[],"dateChecked":"2026-10-03","scheduleChangePolicyAvailability":"Dedicated travel-agency schedule-change policy","publishedRebookingLanguage":"For a Qantas-operated and marketed flight or specified Emirates-operated QF flight on a Qantas ticket, the policy lists same-day, a day either side, or next-available rebooking paths.","timingFlexibility":"The agency policy distinguishes a schedule change from a disruption within 72 hours of departure and describes route-specific rebooking options.","airportChangeTreatment":"Not assessed in this release","routingConnectionTreatment":"The policy allows specified connecting Qantas or Emirates-marketed alternatives under its route map and handles misconnections separately.","cabinConsiderations":"The reviewed QF/Emirates option calls for the same cabin and booking class where available.","refundPolicyReference":"The policy describes requesting a refund of an eligible Qantas (081) ticket when the schedule change is unacceptable and the customer declines credit.","bookingChannelCaveats":"This page instructs travel agencies on ticket reissue, authority codes, and refunds; other ticketing channels need separate servicing guidance.","importantLimitations":"Alternative-carrier and ticket-stock branches differ; do not generalize this agency table to every Qantas itinerary.","verificationStatus":"verified","sourceLocation":"QF operated/Emirates section and Refund section"},{"airlineName":"Jetstar Airways","marketRegion":"Australian English / Jetstar Airways (JQ) bookings","officialPolicyUrl":"https://www.jetstar.com/au/en/conditions-of-carriage-jq","officialSourceTitle":"Conditions of Carriage (Passenger & Baggage), Jetstar Airways Pty Ltd","additionalOfficialSources":[],"dateChecked":"2026-10-04","scheduleChangePolicyAvailability":"August 2026 conditions define a Significant Change and address post-booking schedule changes in section 8.1","publishedRebookingLanguage":"For a Significant Change after payment caused by an event within Jetstar's control, section 8.1(c) describes no-additional-cost rebooking on the next available Jetstar service to the booked destination or an applicable-fare refund at the traveler's option. Section 8.2 gives a different response for events beyond its control.","timingFlexibility":"The contract defines Significant Change as a change of 3 hours or more to scheduled departure time. Section 8.1(c) also describes a narrower refund path below 3 hours when the booking cannot serve its intended purpose and no acceptable alternative can be booked; no general replacement-date window is stated there.","airportChangeTreatment":"Not publicly specified in the reviewed source","routingConnectionTreatment":"Section 8.1(c) permits a Jetstar flight or combination of flights to the booked destination for its stated case. Section 8.3 says separate onward flights normally remain the passenger's responsibility unless Jetstar advises otherwise.","cabinConsiderations":"Not publicly specified in the reviewed source","refundPolicyReference":"Section 8.1(c) gives an applicable-fare refund option for its within-control Significant Change, with a conditional below-3-hour case. Section 8.2 describes a flight credit, rather than this same refund promise, for its stated beyond-control case when acceptable rebooking is unavailable and the trip purpose cannot be achieved; applicable law may add remedies.","bookingChannelCaveats":"The JQ contract applies subject to fare, redemption, operating-carrier, ticket, and applicable-law terms. Section 2.13 warns that a codeshare or interline operating carrier's schedule rules may differ.","importantLimitations":"The 3-hour definition measures scheduled departure, not final arrival, and is Jetstar contract language, not a universal Australian or U.S. legal test. Event control and ability to use an alternative matter. Section 16 states separate terms for U.S.-connected bookings; this record does not determine an individual refund or a policy change since a prior edition.","verificationStatus":"verified","sourceLocation":"August 2026 contract, definitions in section 1; sections 2.13, 8.1(b)–(d), 8.2–8.3, and 16"},{"airlineName":"Virgin Australia","marketRegion":"Australia / international","officialPolicyUrl":"https://www.virginaustralia.com/content/dam/vaa/documents/agency-hub/policies/Virgin-Australia-Schedule-Change-Policy.pdf","officialSourceTitle":"Virgin Australia Schedule Change Policy","additionalOfficialSources":[],"dateChecked":"2026-10-04","scheduleChangePolicyAvailability":"Agency policy for planned changes or cancellations more than 72 hours before a VA-operated departure or more than 48 hours before a partner-operated departure","publishedRebookingLanguage":"For eligible 795 tickets, the policy describes automatic next-available protection and separate VA-operated and listed partner-operated rebooking options when the new itinerary is unsuitable.","timingFlexibility":"Section 4.1 gives eligible 100% VA-operated domestic tickets a 24-hour window around original departure and international tickets the next scheduled available flight. Section 4.2 gives partner-operated tickets separate windows and conditions; this is not a single traveler-wide threshold.","airportChangeTreatment":"For the stated VA-operated domestic option, BNE, OOL, and MCY can substitute for one another. A listed QR-operated option conditionally allows another origin/destination within its specified 750-mile rule with fare and tax differences collected.","routingConnectionTreatment":"Section 3 requires minimum connection time and restricts reaccommodation to the same marketing and operating carrier; Section 4's route-specific tables control the available alternatives.","cabinConsiderations":"The rebooking tables distinguish the same cabin and booking class from a lowest-available booking-class alternative; some partner options collect fare and tax differences.","refundPolicyReference":"Section 4.4 describes a request to refund unused flights to the original payment form when the new itinerary is unsuitable, subject to sequential-order and fee conditions; eligible unused ancillary charges are separately addressed.","bookingChannelCaveats":"Section 3 requires Virgin Australia 795 ticket stock and gives travel-agent reissue and waiver-code steps. Direct-booking revalidation and credit handling differ from indirect-channel servicing.","importantLimitations":"This is a first-party agency servicing policy for planned changes, not a general passenger or reward-ticket entitlement. Near-departure disruptions, another ticket stock, partner fare inventory, ticket details, event-specific waivers, and applicable law can change the answer. Do not apply the partner table to every Velocity redemption.","verificationStatus":"verified","sourceLocation":"Sections 1–4.4; PDF issued April 1, 2026; linked from current Agency Hub directory"},{"airlineName":"ANA","marketRegion":"Japan / international","officialPolicyUrl":"https://www.ana.co.jp/en/jp/guide/terms/conditions-of-carriage-passenger-baggage/","officialSourceTitle":"Conditions of Carriage for Passengers and Baggage","additionalOfficialSources":[],"dateChecked":"2026-10-03","scheduleChangePolicyAvailability":"Article 14 addresses schedules and involuntary rerouting or refunds","publishedRebookingLanguage":"For the Article 14(B) or 14(C) circumstances, the passenger may choose the stated rerouting or refund measure; the rerouting method remains subject to the contract's conditions and ANA's choice of carrier or transport.","timingFlexibility":"Article 14 does not state a general numeric schedule-change threshold or rebooking date window.","airportChangeTreatment":"For domestic carriage under Article 14(B), a destination or stopover airport designated as nearby may be used in the stated force-majeure circumstances.","routingConnectionTreatment":"Article 14 covers a missed reserved connection in the stated circumstances; Article 14(C) excludes ANA liability for a missed onward ANA connection caused by another carrier's schedule failure or change.","cabinConsiderations":"Article 14(C) retains the original class's free baggage allowance on ANA-requested rerouting and describes refunds when ANA requires travel in a lower class.","refundPolicyReference":"Article 14(B) points to the Article 14(C) refund calculation; Article 14(C) describes unused and partly used ticket amounts and separate lower-class treatment.","bookingChannelCaveats":"The conditions refer to ticket and carrier rules; on a codeshare flight operated by another carrier, the operating carrier's terms may apply.","importantLimitations":"The contract's Article 14 remedies apply to its specified cancellation, schedule-operation, missed-stop, seat and reserved-connection circumstances. They should not be generalized to every minor timetable edit; applicable law and other ANA regulations may also matter. Current contract is effective for travel starting May 19, 2026.","verificationStatus":"verified","sourceLocation":"Article 14(A)–(C); current passenger-and-baggage conditions effective for travel from May 19, 2026"},{"airlineName":"SAS","marketRegion":"Scandinavia / United States routes","officialPolicyUrl":"https://www.flysas.com/us-en/legal-info/customer-service-plan","officialSourceTitle":"Customer Service Plan","additionalOfficialSources":[],"dateChecked":"2026-10-03","scheduleChangePolicyAvailability":"U.S.-route customer service plan addressing significant schedule changes","publishedRebookingLanguage":"SAS says its customer service team will generally attempt to arrange rebooking after a cancellation, significant delay, or change and notify the traveler of the new flight.","timingFlexibility":"Not assessed in this release","airportChangeTreatment":"Not assessed in this release","routingConnectionTreatment":"Not assessed in this release","cabinConsiderations":"Not assessed in this release","refundPolicyReference":"The plan says affected customers are notified of the right to a full refund and available alternatives when a cancellation, significant delay, or change occurs; refunds due under 14 CFR part 260 are processed in the original form of payment.","bookingChannelCaveats":"The plan applies to scheduled flights to and from the United States operated or exclusively marketed by SAS; agent-issued tickets may be refunded through the agent.","importantLimitations":"This is a customer service plan, not a complete global schedule-change rebooking matrix. It does not itself publish a date-change window or numeric time threshold.","verificationStatus":"verified","sourceLocation":"Provide prompt refunds; Notifying customers of changes; effective October 28, 2024"},{"airlineName":"Norwegian Air Shuttle","marketRegion":"Norway / Europe","officialPolicyUrl":"https://www.norwegian.com/uk/booking/booking-information/legal/general-conditions-of-carriage/","officialSourceTitle":"General Conditions of Carriage","additionalOfficialSources":[],"dateChecked":"2026-10-04","scheduleChangePolicyAvailability":"Current public conditions of carriage address schedule changes in Article 11.1","publishedRebookingLanguage":"Article 11.1.3 considers an alternative flight acceptable to the passenger after a significant departure-time change. Article 11.2.3 separately lists rerouting choices for the specified cancellation, rerouting, or delay situations.","timingFlexibility":"Article 11.1.3 does not give a numeric definition of a significant departure-time change or a rebooking date window. The four-hour Brazil and five-hour other-flight figures in Article 11.2.3 belong to its separate cancellation, rerouting, or delay clause.","airportChangeTreatment":"Article 11.2.3(c) describes onward transport to the agreed destination after rerouting to another airport in the situations covered by that clause; Article 11.1 does not state a general alternate-airport rule.","routingConnectionTreatment":"Article 11.4 limits onward-connection responsibility to specified own-network connections or circumstances for which Norwegian is liable.","cabinConsiderations":"Not publicly specified in the reviewed source","refundPolicyReference":"Article 11.1.3 points to an Article 12 refund if a significant new departure time is unacceptable and no acceptable alternative seat can be obtained. Article 12 contains calculation, channel, and applicable-law conditions; Article 11.2.3(d) addresses its separate event class.","bookingChannelCaveats":"The conditions apply to DY/D8 operated flights. Article 11.1.2 asks third-party bookers to ensure their contact details reach Norwegian; U.S. flight notices follow a separate customer service plan.","importantLimitations":"The contract does not define 'significant' numerically for an advance departure-time change. Do not apply Article 11.2.3's delay figures to Article 11.1.3 or promise a fee-free full refund for every change. Ticket terms and applicable law may affect an individual case.","verificationStatus":"verified","sourceLocation":"Articles 2.1.3, 11.1.1–11.1.3, 11.2.2–11.2.4, 11.4, and 12.1–12.4; directly checked October 4, 2026"},{"airlineName":"LATAM Airlines","marketRegion":"Latin America / routes to or from the United States","officialPolicyUrl":"https://www.latamairlines.com/us/en/help-center/faq/changes/tickets/cancellation-or-rescheduling","officialSourceTitle":"What options does LATAM offer in the event of canceled or rescheduled flights?","additionalOfficialSources":[],"dateChecked":"2026-10-04","scheduleChangePolicyAvailability":"Traveler-facing FAQ for airline-canceled or rescheduled flights, with a separate U.S.-connected subsection","publishedRebookingLanguage":"The general section describes selecting another flight at no cost while retaining destination, cabin and add-ons. For canceled or rescheduled flights to or from the United States, the page lists a no-additional-cost change in the same cabin and route, or an open-ticket option.","timingFlexibility":"The general section says ticket changes can be made up to 12 months from the trip's start date. The U.S. subsection separately describes an open ticket for up to 12 months from the page's stated first-original-flight-purchased reference. Neither period is a numeric schedule-change trigger.","airportChangeTreatment":"Not publicly specified in the reviewed source","routingConnectionTreatment":"The U.S.-connected no-additional-cost rebooking option says same route; a separate connection remedy is not specified in the reviewed FAQ.","cabinConsiderations":"The general section says retain the cabin; the U.S.-connected rebooking option specifies the same cabin and route.","refundPolicyReference":"The U.S.-connected subsection lists a refund of unflown flights with corresponding taxes, seats and baggage. It also describes an automatic refund after rejection or no selection before the rescheduled flight departs; that is LATAM's published statement, not a case-specific DOT determination.","bookingChannelCaveats":"The FAQ routes LATAM Travel and Despegar package purchases to their respective contact or servicing channels; ordinary agency-issued tickets are not fully covered by the reviewed text.","importantLimitations":"The page covers cancellation and rescheduling together and gives no numeric definition of a significant change. Its U.S. section is not a substitute for current 14 CFR Part 260; payment method, merchant of record, itinerary and traveler response may affect the outcome. The open-ticket reference date is kept in the source's wording.","verificationStatus":"verified","sourceLocation":"Opening options; Reschedule your trip; Canceled or significantly changed flights to or from the United States; travel-package section"},{"airlineName":"Cape Air","marketRegion":"United States / Cape Air-operated routes","officialPolicyUrl":"https://www.capeair.com/flying_with_us/k_of_carriage_final_for_publication_022725.pdf","officialSourceTitle":"Contract of Carriage, February 27, 2025","additionalOfficialSources":[{"title":"Cape Air Travel Policies, current contract link","url":"https://www.capeair.com/flying_with_us/travel-policies.html"}],"dateChecked":"2026-10-04","scheduleChangePolicyAvailability":"Advance schedule-change definition and conditional options in the current website-linked passenger contract","publishedRebookingLanguage":"For an advance change within Cape Air's control, §12(e) lists one or more options as appropriate: the next available Cape Air flight, an agreed substitute-carrier flight, same-ticket connection assistance, or in some cases agreed ground or sea transport. The clause also covers day-of irregularities within its control.","timingFlexibility":"The contract defines a significantly changed itinerary as an origin departure at least three hours earlier domestically or six hours earlier internationally, or a final arrival at least three or six hours later, respectively. §12(e) gives no fixed alternate-travel-date window.","airportChangeTreatment":"A different origin or destination airport is in the significant-change definition; the reviewed option clause gives no general alternate-airport rebooking choice.","routingConnectionTreatment":"More connection points qualify under the significant-change definition. §12(e) describes assistance for a missed onward connection on the same-ticket interline or codeshare itinerary; §11(d) distinguishes separately booked connections.","cabinConsiderations":"A downgrade to a lower class and specified loss of accessibility features appear in the significant-change definition; the reviewed rebooking clause gives no general cabin-preservation rule.","refundPolicyReference":"§12(d) describes a refund choice for a canceled or significantly delayed/changed flight, with rejection, nonresponse and automatic-refund conditions. §10(f) describes eligible involuntary-refund amounts for unused or partly used tickets.","bookingChannelCaveats":"§10(e) directs refund requests for partner- or agency-issued tickets to the seller. §11(b) describes partner codeshare ticketing terms; §12(c) routes planned-change notices to booking partners for partner-booked customers.","importantLimitations":"This contract distinguishes an advance schedule change from day-of irregularity and force majeure. §12(e)'s alternatives depend on a cause within Cape Air's control and are offered as appropriate; they are not all guaranteed. The 3/6-hour definition does not replace the separate DOT rule. Confirm the live source, ticket seller, marketing/operating carrier, accepted alternatives and applicable law for an itinerary.","verificationStatus":"verified","sourceLocation":"PDF printed pages 6–7 definitions; pages 48–49 §10(e)–(f); pages 49–50 §11(b)–(d); pages 51–52 §12(c)–(f); directly checked October 4, 2026"}]}