1. The short version

Request a full refund within 7 calendar days of payment if you have not explicitly revealed your report. Opening the notification email or report landing page does not reveal it. Revealing the full report ends our voluntary change-of-mind cancellation offer. Separate remedies apply for missing scope, non-delivery or material factual errors. Mandatory rights and applicable Paddle terms remain unaffected. Earlier purchases keep their original terms.

2. Free Quick Check

The Quick Check costs $0. No payment is required and there is no charge to refund.

3. Our 7-day cancellation window

For an Action Plan ($29) or Full Trip Report ($69), you may cancel and receive a full refund of the report fee if both conditions are met:

You send your cancellation request within 7 calendar days of the payment time shown on your receipt.
You have not explicitly revealed the full report through the report-access confirmation screen.

Your notification email contains a private link, not the paid analysis. Opening that email or the landing page does not reveal your report. Before revealing it, you must actively confirm the access terms and choose “Reveal my full report.” We record that confirmation, the policy version, the report version and a separate browser-display acknowledgment. These records show access, not that you read the report or contacted an airline.

Once you explicitly reveal the report, or the 7-day window has ended, our voluntary change-of-mind cancellation offer ends. If the report fails to load, contact us: an attempted unlock alone is not conclusive evidence of successful delivery. This restriction does not override sections 5 and 6 below, and the access confirmation does not purport to waive statutory rights.

4. How to request cancellation

Email support@flightchangecheck.com with the subject “Report refund request.” Include your purchase email, plan, payment date, and transaction reference if available. We check the applicable purchase terms and report-access record. The time you send the request determines whether it is within our 7-day window—not the time we reply. Do not reveal or use the report after requesting cancellation.

You do not need to share your airline inbox, booking code, passport, airline password, or card details. Stop using the report after requesting cancellation. After a full refund, permission to use the paid report ends. After an agreed partial-refund downgrade, the original Full Trip Report is replaced by the Action Plan; you may use that replacement Action Plan.

5. Full Trip scope and service-quality remedies

Full Trip covers a review of both directions of one round-trip booking (2–4 segments), not five guaranteed alternatives. We offer it only after reviewing both directions, checking the relevant official policy and practical alternatives, and confirming that the wider review adds value beyond a one-segment Action Plan. We include up to five suitable alternatives; one or two may be all that are useful. We do not add unsuitable flights to reach a quota.

If we discover that we cannot supply the purchased Full Trip scope but can supply a useful Action Plan, we will explain the missing scope and offer you a choice before substituting the deliverable: accept the Action Plan with a refund of the price difference, or decline it and receive a full refund. For a standard $69 purchase changed to the standard $29 Action Plan, the difference is $40. We will never silently downgrade your plan.

If no useful report can be supplied, we will refund the report fee. These non-delivery or scope-failure remedies are separate from change-of-mind cancellation: they are not defeated by the 7-day payment window or by revealing or using the report.

If a delivered report omits a promised deliverable or contains a material factual error that undermines its recommendation, contact us within 7 calendar days of delivery for our service-quality guarantee. For reports delivered through the new access screen, this guarantee starts when the full report is first successfully displayed, not when we email the notification. Identify the missing section or error. We will correct it at no extra charge or refund the report fee; if only Action Plan scope can be supplied, the choice described above applies. This delivery-based guarantee does not shorten any rights under section 6.

Examples of a scope or quality problem include omitting the return review from a Full Trip Report, citing a policy that did not support the stated analysis when checked, or recommending a flight based on materially incorrect dates or airports. A later policy or availability change is not the same as an error that existed when we prepared the report.

Fewer than five alternatives, an unavailable public fare snapshot, or no suitable backup is not by itself a missing deliverable: alternatives are included only when suitable, and fare snapshots only where practical. We must still provide the complete purchased analysis; this limitation does not excuse an empty or unsupported report.

Any discounted purchase or tax adjustment is calculated from the actual transaction and confirmed with you before a downgrade. A refund will never exceed the amount paid; the $40 example is not a promise to refund $40 on a discounted purchase.

6. Mandatory rights, delivery problems, and Paddle purchases

Nothing in this policy limits rights that cannot lawfully be excluded, including applicable rights relating to non-delivery, a material factual error, or a report that does not match what was purchased. Contact us if you cannot access your report or believe it is materially defective; we will investigate and provide the remedy required by applicable law.

If your receipt identifies Paddle as the seller, the Paddle Buyer Terms and Paddle Refund Policy also apply. They may provide additional withdrawal or refund rights, and Paddle may decide refund requests under its own policy. Our 7-day rule does not restrict those rights or decisions. Contact Paddle buyer support or use the support link on your receipt.

7. Airline decisions are separate

An airline declining your request, charging a fare difference, or no longer having the suggested flight available does not, on its own, make an accurate report refundable. We do not guarantee free rebooking, refunds from airlines, compensation, savings, or seat availability. These limits do not prevent a cancellation or remedy for which you otherwise qualify under this policy.

8. Returning the payment

Approved refunds are returned through the original payment provider and to the original payment method where possible. Payment-provider and bank processing times apply; we will confirm when the refund has been issued. Any shorter deadline required by law or the applicable payment-provider terms takes precedence.

9. Which version applies

The policy shown when you purchase governs that purchase. We do not apply later restrictions retroactively or reduce rights promised when an earlier report was purchased. These terms cover the report fee only; airline-ticket refunds are handled by the airline or ticketing agency.

The explicit-access policy is version 2026-09-22-unlock-v1 and applies only to new checkouts that record acceptance of it. An older checkout or purchase keeps its original terms. Under the preceding email-use policy, cancellation within 7 days of payment remains available if you have not emailed the airline or ticketing agency using the report; reading or downloading alone does not end that offer. If an even earlier purchase included more favorable terms, those terms remain in effect.

Read our Terms of Service for the scope and limitations of the report.