What we could verify
On October 4, 2026, both Icelandair GB refund URLs opened in a browser. The GB terms directory links to the version spelled refund-cancelled-tickets; the GB sitemap lists that same URL. The separately accessible refund-canceled-tickets page uses different schedule-change wording. A live URL alone does not establish the terms that apply to a particular booking.
The two official pages
Linked in GB terms directory
The double-l URL
In its “Schedule change” section, the linked refund page describes a flight delayed by at least five hours from its original schedule, where the change is unacceptable to the passenger, as refundable under the page’s conditions. The page says its information covers bookings made directly with Icelandair; travelers who booked through a third party are directed to that seller for changes, cancellations, and refund requests.
Separate live official URL
The single-l URL
The alternate refund page says a schedule change of at least plus or minus two hours from the original time, unacceptable to the passenger, may be refunded under its conditions. It also contains fare-rule sections split between tickets booked before and after April 7, 2018. Those headings do not date the schedule-change clause or resolve its application to a present-day ticket.
What the difference does not establish
We did not find a publication date or effective-date explanation for the conflicting schedule-change clauses during this review. We cannot conclude when or why the wording diverged, whether one URL has been formally withdrawn, or which rule governs a specific itinerary. The two thresholds also describe different directions of time change: the linked page addresses a delay, while the alternate page refers to a change in either direction.
This is a comparison of two GB-locale airline pages, not a universal Icelandair policy statement. Booking channel, ticket terms, route, and applicable law can matter. Airline wording and statutory passenger rights should be assessed separately. This note is educational information and does not determine a refund, provide legal advice, or guarantee an outcome.
If your itinerary changed
Keep the original and replacement itinerary, the change notice, ticket and booking-channel details, and the exact official page you consulted. Ask Icelandair or the ticket issuer which published terms apply to your booking and request a written explanation if the answer depends on a time threshold. Do not assume either URL alone settles the question.
Our research methodology explains how we check first-party documents, record uncertainty, and publish corrections. The policy index keeps source scope and booking caveats attached to each airline entry.